OpenLinks Structure

Backing Work Types as a Service with a Robust Organizational Framework

Structure Model of Stakeholders

👤
Team Member

The frontline workforce executing assigned tasks.

  • Complete tasks accurately, timely, and according to quality standards.
  • Report any issues to their Team Leader.
  • Maintain consistent performance to maximize earnings.
👥
Team Leader

Supervises a group of Team Members; first-level leadership.

  • Monitor daily team output and quality.
  • Support and guide Team Members to improve performance.
  • Manage team backlog and task allocation.
  • Communicate team performance and challenges to Production Manager.
🎯
Production Manager

Oversees multiple teams and ensures smooth production.

  • Manage Team Leaders and coordinate overall workflow.
  • Track and report on production metrics, backlogs, and deadlines.
  • Liaise with OpenLinks administration and clients.
  • Drive compliance with client quality and process standards.
  • Organize training, quality assurance, and continuous improvement initiatives.

Roles and Workflow

The Client

Defines:

  • Work Type (e.g., survey, formatting, validation, data entry)
  • Workflow process
  • Team structure and roles
  • Expected output and quality rules

Submits:

  • Work orders / requests
  • Unit expectations (e.g., 30 forms/week/team)

OpenLinks

Provides:

  • Platform infrastructure
  • Secure access, training tools, and delivery templates
  • Live dashboards and tracking tools
  • Service layer support for compliance and quality

Ensures:

  • All work happens in a controlled, auditable environment
  • Users qualify via training and standards alignment
  • Payments are processed based on actual delivery

Teams (Doers & Managers)

Team Members deliver unit-based work assigned through the platform.

Team Managers oversee outputs, quality, turnaround time, and workflow tracking.